Payment
Checkout accepts the available coins and networks, then shows the amount, payment address and order number or memo when required.
A payment is treated as received only after network confirmation and payment-route processing or manual review.
After paid status
After payment confirmation, the customer receives the order number and temporary password for the order cabinet.
Further handling is manual. The cabinet is used for status, clarifications and communication for that order.
Refunds
If payment was not received or the order cannot be handled on our side, we review the case through the contact email and order cabinet.
Refunds for already handled orders depend on fulfillment stage, network fees and actual costs. The decision is attached to the specific order.